Contact · Selkora Vael

Talk to the authority.

A question, a complaint, a compliment, a glove left on the 17:40 boat — it all lands with the same small team at Vaelhal, and it all gets an answer.

By phone

+296 4 550 4900

Or just 1949 from any island phone. Daily 06:00–22:00. Outside those hours a recorded line carries tonight’s last departures.

By email

service@vael.vm

We reply within two working days — usually one, faster if you make the duty officer smile.

In person

Travel Centre, Kordan

Daily 07:00–19:00, on the concourse under the clock. Headquarters: Vaelhal, Tamven 4, SK-1004 Selkora.

Lost property · Velfun

Lost something? It is probably already at Kordan.

Everything found on a train, a boat, a funicular car or a quay is logged and sent to the Lost Property Office on the mezzanine at Kordan — usually by the end of the same traffic day, the next morning for the outer isles.

  1. Tell us what you lost. Use the form on this page (choose “Lost property”), call +296 4 550 4949, or write to found@vael.vm. The line, the time and where you were sitting all help more than you would think.
  2. We search and hold. Items are kept for eight weeks. Valuables — wallets, phones, papers — are locked away the moment they arrive; perishables are dealt with the way you would hope.
  3. Collect with photo ID at Kordan mezzanine, Monday to Saturday 09:00–17:00. A small handling fee of 2.00 vk applies — waived for Care Card holders. After eight weeks, unclaimed items go to the winter charity sale at Tamhal market.

Umbrellas are our most-found item. Gloves, curiously, almost always left ones.

Enquiry form · Skrevael

Write to us.

Lost property, feedback, accessibility, or anything else — one form, read by people. Fields marked * are required.

Tell us your name so we can address you properly.

Enter an email address that looks like one — e.g. name@example.vm.

Choose a topic so your message reaches the right desk.

That date has not happened yet — for future journeys, see the timetables.

At least 20 characters. For lost property: what it is, which service, roughly when, and where on board.

Give us a little more to go on — at least 20 characters.

Nothing is sent anywhere yet — this form is checked and confirmed entirely in your browser.

Find us

Vaelhal, by the brass fish.

Selkora Vael · Selkora Island Transit
Vaelhal, Tamven 4
SK-1004 Selkora
Velmar Islands

Two minutes on foot from Kordan: take the Tamven exit, keep the clock tower on your left, and follow the brass fish set into the paving until they swim through our door. Press: press@vael.vm.

K Kordan Vaelhal TAMVEN the Velmar