Contact
Reach the Authority
For anything urgent — a safety concern, an incident, or an assistance request for a journey happening today — call us. For everything else, the form below reaches the same office.
Head office
Kalmoro Transit Authority14 Muelle Vell, Vellaporto, Kalmoro, KL-1100
Kar 14, Muelle Vell, Vellaporto, Kalmoro, KL-1100
Monday–Friday 08:00–18:00, Saturday 09:00–13:00 (public office, Vellaporto Hub)
Lost something on board?
- Check with the driver, ferry crew, or station staff first — most items handed in on the day are still with them.
- If it's already left the vehicle, tell us what you lost, where, and roughly when, using the "Lost property" option in the form, or call (04) 555 0172.
- Items found on metro or funicular services are brought to the Vellaporto Hub by the end of the operating day and held for 90 days.
- Items found aboard a ferry are held by that vessel's crew for same-day collection at Vellaporto, then transferred to the Hub the next morning.
- Bring photo ID and, where possible, proof of your journey (a ticket, receipt, or Onda Card tap history) to collect an item in person.
- Unclaimed items of value are passed to the Kalmoro Isles Public Registry after 90 days, as required by city ordinance. Perishables and unmarked low-value items are donated or disposed of after 14 days.
Send us an enquiry
Use this form for lost property, feedback, complaints, or to request accessibility assistance in advance. It's checked by our Vellaporto office on working days.