Here when the journey is not simple
Talk to a person.
Travel questions, missing belongings, accessibility help or a detail we could improve—send it to the team who can act.
Online enquiry
Tell us what happened.
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working daysOur usual written response time. Urgent safety issues should be phoned through.
Enquiry received
Thank you, .
Your reference is . A member of the VTA care team will reply within two working days.
Lost property
Three steps give us the best chance.
Items are held for 30 days at VTA House. Identity documents are transferred to Veyra Civic Guard after 48 hours.
- 01
Report it after the journey
Use the form above and choose Lost property, or call +897 800 VEYRA 20. Tell us the line, direction, time and where you sat.
- 02
Wait for a match
Vehicles are checked at each terminus. Most matched items are logged by 12:00 the next day; we will email you only if there is a likely match.
- 03
Collect with your reference
Bring photo identification to VTA House, 14 Lantern Court, Monday–Friday 08:30–17:00. A nominated person needs your written permission.
In person
VTA House
14 Lantern CourtMara Tiva, Veyra 101
Five Isles
Service Centre: Monday–Friday, 08:30–17:00
Closed on Five Isles public holidays
Leave Mara Tiva / Civic Harbour by the west tram hall. Follow Lantern Court uphill for 180 metres. The entrance has a teal canopy and level access.
Veyri sign: DOMA VARA