Network moving well · Planned evening work at Sela Rua · Beacon Market Details
Veyra Transit Neya Aru Veyra

Passenger care

Talk to us

Lost something, found a barrier or want to recognize a crew member? The people who run the network read every message.

Urgent safety issue?Use a platform help point or tell any uniformed steward. In immediate danger, call Veyra civic emergency on 111.

Passenger care · daily 05:00–00:45020 · 410 · 2020
General enquirieshello@transit.veyra
Service Hall · weekdays 08:00–18:0014 Deya Esplanade, Sola Vey

Write to passenger care

Tell us the journey.
We’ll take it from there.

Messages arrive in the Passenger Care room at Service Hall. We aim to respond to feedback within three working days and lost-property reports within one working day.

A real reply, with a reference. This demonstration form validates and confirms in your browser. No information leaves your device.

01What can we help with?
02How should we reply?
03About the journey

Journey details are optional, but help us investigate.

04What happened?
For lost property: color, brand, contents and where you last saw it.0 / 1200

Lost property

From the last seat
back to your hands.

Every tram is checked at both termini. Ferry crews clear cabins after the last sailing, and funicular staff sweep both cars at close. Found items reach Service Hall by 10:00 the next working day.

  1. 1

    Report it within 30 days

    Use the form above or call 020 · 410 · 2020. Give the line’s local and English name, direction, approximate time and a description that is not visible from the outside.

  2. 2

    Wait for a positive match

    We compare your description with depot logs. If matched, we email a collection code. Please do not travel to Service Hall before receiving one.

  3. 3

    Collect with identification

    Bring the code and photo ID to 14 Deya Esplanade, weekdays 08:00–18:00. Outer-isle residents can request free Tuesday or Friday ferry delivery.

24 hoursPerishable food and unsealed drinks
30 daysClothing, bags, umbrellas and general items
90 daysWallets, keys, identity documents and electronics
ImmediatelyMedicines go to the Island Health Office; payment cards are securely destroyed

Accessible travel

Help without a hurdle.

Every station and vessel is step-free. Tactile paths lead from street to platform, audible and visual announcements name every stop in Aruvai and English, and ferry crews secure mobility devices before departure.

Call the travel assistance desk

No booking required

Turn up and travel. For a guided interchange, call 20 minutes before reaching Sola Vey · Civic Square.

Bridge plates on request

Funicular staff place a short bridge plate at Rava Pelen · Ridge Foot and Aro Vana · Summit.

Quiet journey cards

Pick up a free communication card from any staffed pier, tram steward or the Service Hall.

Visit Service Hall

A door on the square.

Veyra Transit Authority
Service Hall
14 Deya Esplanade
Sola Vey, Veyra VA1 4TA
Passenger desk
Mon–Fri 08:00–18:00
Sat 09:00–13:00
Lost property collection
Mon–Fri 08:00–18:00
Closed civic holidays

Step-free entrance on the west arcade, 110 metres from Sola Vey · Civic Square tram platforms and lower ferry pier.