Real people.
Right here.
A question, a suggestion, or a bag left on a tram.
Let’s get it sorted.
What can we help with?
Use this form to prepare an enquiry. It runs on this device only and does not send your details. After checking it, you can copy your enquiry or open it in your email app.
Your enquiry is ready.
We’ve checked your details. Nothing has been sent. Open the draft in your email app and send it to our team, or copy it to send another way.
Let’s bring it
back to you.
- 01
Tell us what happened
Choose “Lost property” above. Include the date, approximate time, line, direction and a description of the item. If you’ve just stepped off a vehicle, speak to the nearest member of staff.
- 02
Give it a little time
Found items reach the office at Ena / Central within two working days. We match your description and contact you by email. We never ask you to pay a recovery fee.
- 03
Come and collect it
Bring photo ID and your collection reference to 8 Ena Walk, Monday–Friday, 09:00–17:00. Items are held for 30 days; perishables for 24 hours. Unclaimed valuables go to the Island Civic Office.
Your details stay yours.
This website stores no enquiry data, uses no tracking cookies and makes no external API requests. Form details remain in this page and are cleared when you leave or reload it. If you send an email, our team keeps the correspondence for 90 days after resolution; lost property records are deleted after collection or the holding period. Contact us to request access or deletion.
We aim to make this website usable with keyboards, screen readers and reduced motion settings. A text departure table accompanies the canvas board, and the map’s stations can be explored with Tab and Enter. For information in another format, contact our island team.