Trensa Avelis Avelis Transit Authority

Kontakt · contact

Contact the Authority

Questions, feedback, lost umbrellas — we answer everything within two working days.

Reach us

  • Address
    Trensa House
    1 Harbour Steps
    Port Dara
    Avelis AV1 2TD
  • Phone
    04 5550 1800 (on-island)
    +4 5550 1800 (from off-island)
    Monday–Friday 08:00–18:00, Saturday 09:00–13:00
  • Email
    enquiries@trensa.av
  • Lost property
    lost@trensa.av · desk open Monday–Saturday 09:00–17:00
  • Assistance
    Book travel assistance by 22:00 the day before on 04 5550 1800, option 2

    • Lost property: how it works

    1. Tell us using the form (choose “Lost property”) or call the desk. Describe the item, the line, and roughly when and where you last had it.
    2. We search. Items found on metro and tram go to the depot lost-hold each evening; ferry items stay aboard until the last sailing, then come ashore to Trensa House.
    3. We reply within two working days, whether or not the item has turned up, with your reference number.
    4. Collect at the Trensa House desk with photo ID and your reference. Items are kept for 28 days, then passed to the island charity shops — except documents, which go to the Harbour Police.

    Perishables are kept until closing the same day. Bicycles left on the ferry are held at Port Dara pier, stand 4.

    Send an enquiry

    Please give your full name (at least two letters).

    That email address does not look right — check for an @ and a domain.

    Phone numbers can contain digits, spaces, + and ( ) only.

    Choose what your enquiry is about.

    Give the date — it cannot be in the future.

    Choose the line you travelled on, or “Not sure”.

    For lost property: what it is, its colour, and where on the service you last had it (for example “green umbrella, left on the rear seats towards Vehl Fyr”).

    Tell us a little more — at least twenty characters.

    Thank you — your enquiry is logged.

    Your reference number is:

    Our lost property office at Trensa House will search the depots and the ferry lost-hold, and reply within two working days. Keep the reference number — you will need it, with photo ID, to collect any item.