Contact us
We are here to help. For everything except emergencies, the enquiry form is the fastest way to reach the right team. For urgent safety or accessibility issues, call our 24-hour line.
General enquiries
Open seven days a week. The customer service team can help with tickets, refunds, timetables, complaints, and suggestions.
- Phone +4 419 555 0188
- Email hello@velkara-transit.vel
- Hours Customer service Monday to Friday 07:00–22:00, weekends 08:00–22:00.
Lost something on the network?
Most items are logged at the Ferry Pier station office within 24 hours. Use the form below to start a search. There is no fee to report.
- Office
- Phone +4 419 555 0144
- Email lostproperty@velkara-transit.vel
- Hours Monday to Friday 08:00–18:00, Saturday 09:00–14:00
24-hour line
For safety issues, accidents, accessibility problems during travel, or to report a security concern. The line is staffed around the clock, every day of the year.
- Emergency +4 419 555 0911
- Text/SMS +4 419 555 0911
Lost property procedure
- 1Use the form below to describe the item, the line, the date, and the approximate time of travel.
- 2Our lost property team will search registered items within one working day.
- 3If we have a match, we will contact you with a collection reference and a fee estimate.
- 4Items are held for 90 days. Perishable items, bank cards, and passports are kept in secure storage from the moment they are found.
- 5Unclaimed items after 90 days are donated to the Velmori Maritime Aid Society or recycled.
A handling fee of 80 öör applies to items not collected within 14 days of notification.
Headquarters
Velkara Transit AuthorityVelkari Tranzit Virk
27 Council Square, Velkara 8001, Velmori
27 Nõukogu Väljak, Velkari 8001, Velmori
The VTA headquarters occupies the eastern wing of the Council Square building. Visitors should report to the main reception on the ground floor. Photography is not permitted inside the building without prior arrangement.
Other channels
- Press press@velkara-transit.vel
- Procurement procurement@velkara-transit.vel
- VTA Journal @vtajournal · Newsletter
- Velkara Transit @velkaratransit · Mastodon
Send us a message
Use the form below for lost property reports, feedback, complaints, or general enquiries. We read every message and aim to reply within one working day.