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Contact Us

Get in touch with the ATV for enquiries, feedback, or to report lost property. We aim to respond to all messages within three working days.

Get in Touch

Visit us

14 Via del Transit, Velumara, Isla Major

Our customer service centre is on the ground floor, open during office hours.

Phone

+85 1 800 1927

Option 1: General enquiries
Option 2: Timetable information
Option 3: Accessibility assistance
Option 4: Lost property

Office hours

Monday–Friday 07:00–19:00, Saturday 08:00–14:00

Closed on public holidays.

Quick Links

Send an Enquiry

Use this form for general feedback, complaints, or suggestions. For lost property, please use the dedicated form below.

Lost Property

If you have lost an item on an ATV service, please complete the form below. Items are held at our Lost Property Office at Stazione Centrale for 30 days. Unclaimed items are donated to local charities.

Before reporting: Please check with station staff first. Items found on vehicles are often handed in at the next terminus station.