Travel Centre
Aðalstöð (Central Station), east concourse
- Phone +299 440 1800
- Email postur@aurhavn.gold
- Open Mon–Fri 07:00–20:00 · Sat–Sun 08:00–18:00
Contact & lost property
Real people, on the island, in both languages. The Travel Centre at Central Station is open every day; the control room never closes.
Lost property office
Aðalstöð, by the cycle hub
- Phone +299 440 1810
- Email tyndir@aurhavn.gold
- Open Mon–Fri 08:00–18:00 · Sat 09:00–13:00
Travel assistance
Book by 16:00 the day before travel
- Phone +299 440 1820
- Email adstod@aurhavn.gold
- More Accessibility information
Head office
Aurhavnar Samferðir (Goldhaven Transit Authority)Samferðarhúsið (Transit House)
Hafnarstræti 2
101 Aurhavn
the Isle of Vess
Two minutes from Central Station, Platform 1 exit. Reception is open Mon–Fri 08:30–16:30.
Out of hours and on the network
Help points on every platform and pier connect straight to the control room, which is staffed 24 hours. On trains and ferries, speak to the guard or crew.
- Lost something on board? Tell the guard or crew before you leave the station.
- Press and media enquiries: postur@aurhavn.gold
- Recruitment: atvinna@aurhavn.gold
Lost property
How we look after what you leave behind
- Tell us as soon as you can. Use the form below, phone the lost property office, or speak to staff on the day — items are still on the train, tram or ferry for a while after you get off.
- We log everything. Items handed in are logged the same day with the line, vehicle and time. If we find a match we will contact you within two working days.
- Collect in person. The office at Aðalstöð is open Mon–Fri 08:00–18:00 and Sat 09:00–13:00. Bring photo ID and the reference number from your enquiry.
- Or we post it to you. Within the island, we can send most items by tracked post for kr 9.50 — payable on collection of the parcel.
- After 90 days unclaimed items are donated to island charities, or securely destroyed if they carry personal data. Perishable food and unlabelled medication are disposed of after 24 hours.
We cannot store cash (banked within 24 hours and returned against ID), live animals (taken to the island shelter) or items that are a danger to others.
Lost property enquiry
Tell us what you lost and where. Fields marked with an asterisk are required.
There is a problem with your enquiry
Thank you — your enquiry is logged
Your reference is LP-0000-0000. Keep it for collection or if you need to phone us.
What happens next: we check the day’s hand-ins and the vehicle logs for your line and time, and contact you within two working days. Items are kept for 90 days. Collection is from the lost property office at Aðalstöð (Central Station), Mon–Fri 08:00–18:00, Sat 09:00–13:00 — bring photo ID.