Contact
Talk to the Authority
Lost a parcel of Karr Isle wool on the evening tram? Want to tell us the 07:52 was late — again? We keep an office and a person for exactly that. Everything reaches a human; most messages are answered within two working days.
Travel Centre
Ground floor, Tiracala Huset 1, Council Square — above the metro, below the trams. Journey planning, Sulkort cards, group tickets, and the famous wall of paper timetables.
Open: Mon–Fri 08:30–17:00 · Sat 09:00–14:00 · Sun closed
Phone: +898 40 12 30 00
Write to us
General: post@msv.vv
Lost property: lost@msv.vv
Accessibility: choose Accessibility in the form below — it is
read first.
Post: Maruvessa Transit Authority, Tiracala Huset 1, Vesskai Terrace, MV-4471 Maruvessa, Ilvaren Isle
In an emergency
Every metro platform, tram and ferry has a yellow assistance point linked to the control room at Vesskai. For police, fire or ambulance in Vessland, dial 1-12 — then call the control room on +898 40 12 30 00 so our crews can help the emergency services find you on the network.
Lost property
- Still on board? Hand nothing in to no one — give it to the conductor, driver or pier attendant. Every found item is logged at the end of the shift with the vehicle number and time.
- Left at a station? Station staff log items into the central register the same day. Metro items reach the Lost Property Office at Vesskai Terrace within 48 hours.
- Claim it. Call +898 40 12 30 45, email lost@msv.vv, or use the form below. Describe the item and roughly when and where you travelled; we will match it against the register and hold it for you.
- After 30 days. Unclaimed items go to the Vessland Found Items registry in the capital, or, if they are books, to the shelf of the pier library at Vesskai, which is frankly where most of them belong.
Enquiry form
Send us a message
Message received
Thank you, . Your enquiry has been logged with reference . We reply within two working days — lost property matches usually within one.