Tolvaren Transit AuthorityTolvaren Vaerhal

Svar · Contact

Contact us

A person answers the phone from six in the morning until eleven at night, every day of the year. If you would rather write, the form below reaches the same team.

Call

1934

Every day, 06:00–23:00. From outside Tolvaren, or from a mobile that does not recognise the short code, dial 019 440 1934. Calls are charged at the local rate and answered in Ondrish or English, whichever you start in.

Text-relay calls are welcome. Lost property has its own line: 019 440 1955.

Write

enquiries@tta.tol

For lost property, lostproperty@tta.tol. For accessibility, access@tta.tol. For the press office, press@tta.tol.

Tolvaren Transit Authority
Vaerhal, 2 Moithal Lann
Ordra, 1010 Tolvaren

Visit

The Vaerhal

2 Moithal Lann, on the quay at Ordra. Reception is open Monday to Friday, 08:30–17:00, and sells every ticket and pass. Two minutes' walk from T1 Moithal / Customs House; ten from Skaelhal / Ferry Hall.

Step-free entrance on Moithal Lann; hearing loop at reception.

Lost property

Anything left on a train, tram or boat, or found in a station, is taken to the lost property office at Ordra Stanne / Central Station by the end of the following day. About nine thousand items arrive every year. Most are umbrellas.

Where
Lost property office, Ordra Stanne, lower concourse beside the ticket office.
When
Monday to Saturday, 08:00–18:00. Closed Sundays and public holidays.
Phone
019 440 1955, same hours.

How it works

  • Wait a day before you ring: items found late in the evening reach the office the next afternoon.
  • Describe the item, the line, roughly where you were sitting and the time. The more you tell us, the quicker we match it.
  • Items are kept for three months; passports, wallets and phones for twelve. Perishable food is disposed of the same day.
  • Bring photo identification to collect. We can post items anywhere in Tolvaren for the cost of the postage.
  • There is no charge for the service.

Report a lost item online

Finding the Vaerhal

Sketch map: the Shore Line tram runs along the quay past Skaelhal (Ferry Hall), Moithal (Customs House) and Roanaska (Fish Market). The Vaerhal is one street back from the quay, between Moithal and the Ferry Hall.SkaelhalMoithalRoanaskaFerry HallCustoms HouseFish MarketMoithal LannKortorgThe harbourVaerhal2 min
From the Moithal tram stop, walk one street north to Moithal Lann. The Vaerhal is the stone building with the lighthouse mark above the door.

Send an enquiry

Use this form for anything you would ring us about. Tell us the line, the station and the date if they matter; it saves a round of questions.

What happens next

  • A general questionwithin three working days
  • Lost propertywithin one working day
  • A refund or delay claimwithin ten working days
  • A complaintwithin ten working days
  • A compliment for a member of staffwe pass it on within the week
  • Accessibilitywithin three working days
  • A press enquirythe same working day

Working days are Monday to Friday, excluding public holidays. If you are not satisfied with our reply to a complaint, you can refer it to the Tolvaren Passenger Ombudsman (Vaerombud) after twenty working days.

Fields marked are required.

We reply here.

Only if you would like us to ring you back.

0 of 2,000 characters. At least 20.